General Manager (Sbarro)

Company: Las Vegas Petroleum
Location: Savannah
Posted on: May 19, 2025

Job Description:

Operations Management

• Assist the General Manager in overseeing daily restaurant operations, ensuring smooth and efficient service.
• Maintain and enforce company policies, procedures, and standards for food quality, service, cleanliness, and safety.
• Monitor food preparation to ensure that meals are prepared according to Sbarro's standards for quality and presentation.
• Assist in managing restaurant opening and closing procedures. Staff Management & Leadership
  • Help recruit, train, and onboard new employees, ensuring they are properly trained in their roles and company policies.
  • Supervise and motivate restaurant staff, providing guidance and support during shifts.
  • Delegate tasks effectively to team members, ensuring that work is completed in a timely and efficient manner.
  • Conduct regular performance evaluations and provide feedback to employees to promote growth and improvement.
  • Maintain a positive work environment, fostering teamwork, communication, and collaboration. Customer Service
    • Ensure a high level of customer satisfaction by monitoring the quality of food, service, and guest experiences.
    • Handle customer complaints and concerns in a professional and timely manner, ensuring issues are resolved to the customer's satisfaction.
    • Lead by example in delivering exceptional customer service, demonstrating professionalism and a friendly attitude.
    • Monitor customer feedback and implement strategies to improve guest experiences. Financial Management
      • Assist in managing the restaurant's budget, including monitoring expenses, labor costs, and food inventory to maximize profitability.
      • Help track sales, expenses, and daily financial records.
      • Assist with payroll processing and ensure that labor costs are within budget.
      • Help with inventory control, including ordering supplies and ingredients, and managing stock to minimize waste. Safety & Compliance
        • Ensure compliance with all local, state, and federal health and safety regulations, including food handling, sanitation, and workplace safety.
        • Implement and enforce cleaning and food safety procedures for staff.
        • Oversee regular cleaning and maintenance of kitchen equipment and restaurant facilities. Marketing & Promotion
          • Assist with local marketing efforts and promotions to increase awareness and drive sales.
          • Help execute promotional campaigns and ensure they are well communicated to customers.
          • Support initiatives that attract new customers and retain loyal ones. Reporting & Communication
            • Regularly report to the General Manager regarding operational issues, staff performance, and financial status.
            • Provide feedback on restaurant performance and recommend strategies for improvement.
            • Maintain open communication with team members to ensure all goals and objectives are clearly understood. Skills & Qualifications
              • Education: High school diploma or equivalent (required); a degree in hospitality management, business, or related field is preferred.
              • Experience: At least 2-3 years of experience in a supervisory or management role in the food service industry.
              • Leadership Skills: Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively.
              • Customer Service: Exceptional customer service skills with the ability to handle difficult situations in a calm and professional manner.
              • Financial Acumen: Experience managing budgets, controlling costs, and maximizing profitability.
              • Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
              • Communication: Strong verbal and written communication skills.
              • Problem-Solving: Ability to think on your feet and make quick, effective decisions.
              • Attention to Detail: High attention to detail in managing operations, food quality, and staff performance.
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Keywords: Las Vegas Petroleum, North Charleston , General Manager (Sbarro), Executive , Savannah, South Carolina