Client Success Partner - Education
Company: Public Consulting Group
Location: Charleston
Posted on: April 24, 2024
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Job Description:
Overview
About Public Consulting Group
Public Consulting Group LLC (PCG) is a leading public sector
solutions implementation and operations improvement firm that
partners with health, education, and human services agencies to
improve lives. Founded in 1986, PCG employs approximately 2,000
professionals throughout the U.S.-all committed to delivering
solutions that change lives for the better. The firm is a member of
a family of companies with experience in all 50 states, and clients
in six Canadian provinces and Europe. PCG offers clients a
multidisciplinary approach to meet challenges, pursue
opportunities, and serve constituents across the public sector. To
learn more, visit www.publicconsultinggroup.com .
Responsibilities
Area of Focus: South Carolina
Client Success Partnersare integral members of PCG's Medicaid
School-Based Services (SBS) program; the specific focus of this
role will be on the Fee-for-Service (FFS) program.
Client Success Partnerswill be responsible for managing,
maintaining, and growing client relationships with state agency
and/or local education agency (school district) stakeholders. This
will be accomplished through direct client interaction, as well as
collaboration with internal teams. This role must effectively
integrate capabilities in client management and project management
in addition to promote strong connectivity with the otherClient
Success Associate/Partnerand their functional area counterparts
across Operations, Technology, and Program Integrity.
Responsibilities:
Clients
Learn/Understand Federal, State, and local Medicaid policies as
they pertain to our Education clients
Drive client reimbursement optimization and program expansion and
identify risk factors and execute mitigation strategies
Focus on developing long-term client relationships - expand
influence, increase retention, solve issues, and drive
satisfaction
Model best practices in terms of client, project, and change
management
Lead client engagements/interactions (e.g., client meetings)
Proactively identify problems and provide solutions to clients
Build client excitement in terms of new features, functionality,
and services
Provide internal feedback regarding the evolving needs of our
clients and how we can remain responsive, competitive, and good
partners
Collaboration & Coordination
Contribute to a professional and respectful team dynamic with a
culture of mutual accountability
Deliver results in terms of client success metrics, both
individually and collaboratively
Collaborate and coordinate with team members to meet our clients'
needs. Examples include
Coordinate with Operations in terms of the creation of status
update meeting materials, respond to data or reporting requests,
and evolve our services based on training and help desk
feedback
Work with Program Integrity functions to understand implications of
policy shifts and effectively communicate with clients, track
national trends, and ensure adherence to contractual
obligations
Serve as the client contact re: change request process and involve
appropriate team members from other functional areas
Qualifications
Area of Focus: South Carolina
Education and Experience
Bachelor's Degree
5+ years' experience in Client Services.
Experience using Asana or comparable task management, or project
management, tools.
Understanding of Federal and State Medicaid policies.
Medicaid experience.
Background in Education, Information Technology, and/or Business
Operations.
Required Skills
Effective communication skills (presentation, facilitation, and
written)
Collaboration skills (with peers, staff, and leadership)---
Data analysis skills, especially as it related to optimization
opportunities
Ability to be decisive, consistent, transparent, and open to
feedback
Highly organized and skilled at prioritization---
Professional maturity and ability to put the best interests of the
client and PCG above self-interest---
Remote Work Statement
This position is a remote, work from home position. PCG is a
remote-friendly organization and is committed to creating a culture
where remote work remains a vital part of the company's success. To
be successful in a remote work role at PCG, you must:
be available during your set working hours
have a safe, private, and distraction-free environment in which to
complete your work, and
be able to give your full attention to the completion of your PCG
job duties
Some travel to the office or elsewhere may be required for team
meetings, client meetings, etc.
#LI
#EDU
Compensation
Compensation for roles at Public Consulting Group varies depending
on a wide array of factors including, but not limited to, the
specific office location, role, skill set, and level of
experience.--- As required by applicable law, PCG provides the
following reasonable range of compensation for this role: $60,000 -
$79,999 and a potential discretionary bonus of up to 10%. In
addition, PCG provides a range of benefits for this role, including
medical and dental care benefits, 401k, PTO, parental leave,
bereavement leave.
EEO Statement
Public Consulting Group is an Equal Opportunity Employer dedicated
to celebrating diversity and intentionally creating a culture of
inclusion. We believe that we work best when our employees feel
empowered and accepted, and that starts by honoring each of our
unique life experiences. At PCG, all aspects of employmentregarding
recruitment, hiring, training, promotion, compensation, benefits,
transfers, layoffs, return from layoff, company-sponsored training,
education, and social and recreational programsare based on merit,
business needs, job requirements, and individual qualifications. We
do not discriminate on the basis of race, color, religion or
belief, national, social, or ethnic origin, sex, gender identity
and/or expression, age, physical, mental, or sensory disability,
sexual orientation, marital, civil union, or domestic partnership
status, past or present military service, citizenship status,
family medical history or genetic information, family or parental
status, or any other status protected under federal, state, or
local law. PCG will not tolerate discrimination or harassment based
on any of these characteristics. PCG believes in health, equality,
and prosperity for everyone so we can succeed in changing the ways
the public sector, including health, education, technology and
human services industries, work.
Job Locations US-SC-Columbia - US-SC-Charleston
Posted Date 3 weeks ago (4/2/2024 12:11 PM)
Job ID 2024-10047
# of Openings 1
Category Customer Service/Support
Type Regular Full-Time
Practice Area Education Services
Public Consulting Group is an equal opportunity employer. All
qualified applicants receive consideration for employment without
regard to race, color, religion, gender, national origin, age,
sexual orientation, gender identity, protected veteran status, or
status as a qualified individual with a disability. VEVRAA Federal
Contractor.
Keywords: Public Consulting Group, North Charleston , Client Success Partner - Education, Education / Teaching , Charleston, South Carolina
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