UNIV - Hearing Aid Reimbursement and Payer Relations Specialist - Department of Otolaryngology

Company: Medical University of South Carolina
Location: Charleston
Posted on: April 1, 2026

Job Description:

Job Description Summary The Hearing Aid Reimbursement and Payer Relations Specialist manages all aspects of hearing device reimbursement, payer policy oversight, and financial performance. This role verifies insurance benefits, interprets coverage policies, supports prior authorizations, ensures accurate coding and claim submission, and mitigates denials. Serving as the primary liaison with insurance carriers, the specialist monitors policy updates, supports contract and pricing alignment, and analyzes reimbursement trends to protect margins. The position collaborates with clinical, billing, finance, and compliance teams to standardize workflows, ensure regulatory compliance, and provide data-driven reporting to support operational and financial decision-making. Entity Medical University of South Carolina (MUSC - Univ) Worker Type Employee Worker Sub-Type? Classified Cost Center CC000991 COM OTO Audiology & Cochlear Implant CC Pay Rate Type Hourly Pay Grade University-GEN08 Pay Range 45,300.00 - 61,100.00 - 77,000.000 Scheduled Weekly Hours 40 Work Shift Day (United States of America) Job Description Job Duties: 20% - Reimbursement & Benefits Verification Verify hearing aid benefits and coverage prior to patient appointments Interpret commercial, Medicare Advantage, Medicaid, and managed care policies Determine prior authorization requirements Estimate patient financial responsibility Communicate coverage details to patients and clinical staff 20% - Payer Relations & Policy Management Serve as the primary contact for insurance carriers regarding hearing device coverage Monitor payer policy updates related to hearing aids and audiology services Escalate coverage denials and negotiate reconsiderations Maintain payer-specific coverage guidelines and documentation requirements Support contract negotiations with managed care organizations (if applicable) 20% - Pricing & Financial Oversight Monitor manufacturer pricing and reimbursement trends Ensure hearing aid pricing aligns with payer allowable rates Analyze margins and reimbursement performance Provide financial impact analysis for new device lines or payer contracts 15% - Revenue Cycle & Compliance Ensure correct coding (HCPCS, CPT where applicable) Support clean claim submission processes Track denials and identify trends Develop denial mitigation strategies Ensure compliance with federal and state regulations governing hearing devices 15% - Data & Reporting Track Reimbursement turnaround time Revenue per device Prepare reports for department leadership Identify operational improvement opportunities 10% - Collaboration Work with: Audiologists and division/department leadership Revenue cycle / billing department Compliance office Finance Educate providers and staff on payer requirements Create internal workflows for consistent documentation and authorization practices Skills Preferred Strong knowledge of insurance policy interpretation Understanding of managed care contracts Familiarity with healthcare coding and reimbursement systems Analytical and financial acumen Strong communication and negotiation skills Regulatory awareness Additional Job Description Minimum Requirements: A high school diploma and three years professional experience in a related area such as accounting, auditing, finance or commercial lending. A bachelor's degree with multiple accounting courses may be substituted for two years of the required work experience. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work in confined/cramped spaces. (Infrequent) Ability to bend at the waist. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry up to 15 lbs., unassisted. (Infrequent) Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted. (Infrequent) Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent) Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to hear and/or understand conversations. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Additional New Requirements: Computer literacy. If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

Keywords: Medical University of South Carolina, North Charleston , UNIV - Hearing Aid Reimbursement and Payer Relations Specialist - Department of Otolaryngology, Accounting, Auditing , Charleston, South Carolina